OFFICE FAQS

You’ve Got Questions - I’ve Got Answers

WHAT TYPE OF EYE CARE VISITS DO WE PROVIDE?

We provide routine care -- vision evaluations and glasses --and both medical and surgical  care for disorders such as cataract, glaucoma, macular degeneration, lazy eye and diabetes.   We treat all age groups and can accommodate those in wheel chairs or with disabilities.  Our office has the latest in technologic diagnostic equipment.    We unfortunately do not perform contact lens fitting examinations.  

WHAT INSURANCES DO WE PARTICIPATE WITH? 

We participate with most health insurances.   We do NOT participate with Vision Plans such as VSP, Davis Vision, Eyemed, Spectera, etc.  Such vision plans are established for routine eye care with non-medical offices.   

WILL MY INSURANCE COVER EVERYTHING?

Even if your insurance covers your examination,  you may still be responsible for the "refraction" -- which is the testing to determine your glasses prescription.   we do not routine do refractions unless they are indicated.  Depending on your insurance, this may or may not cover the  $40 charge.   

HOW LONG DOES IT TAKE TO GET AN APPOINTMENT? 

Our office is very popular and has gotten particularly busy over the years.  We try to get everyone in to see Dr. Safran as soon as we can,  but some time slots may be more crowded than others.   Our receptionist Kara will try to get you the soonest appointment possible.  Your flexibility is appreciated.   

I HAVE AN EYE EMERGENCY?   WHAT DO I DO? 

We try to get every eye emergency in to see Dr. Safran (or a doctor on call if he's away) that very day.   What constitutes an emergency?  Any acute problem that involves:  sudden loss of vision,  acute onset of flashes and floaters,  eye pain,   marked redness and infection or an injury to the eye.   Please notify us immediately if these problems are occurring and we will do our best to have you seen in a timely fashion.  

We try to get every eye emergency in to see Dr. Safran (or a doctor on call if he's away) that very day.   What constitutes an emergency?  Any acute problem that involves:  sudden loss of vision,  acute onset of flashes and floaters,  eye pain,   marked redness and infection or an injury to the eye.   Please notify us immediately if these problems are occurring and we will do our best to have you seen in a timely fashion.  

I HAVE AN EYE EMERGENCY?   WHAT DO I DO? 

Our office is very popular and has gotten particularly busy over the years.  We try to get everyone in to see Dr. Safran as soon as we can,  but some time slots may be more crowded than others.   Our receptionist Kara will try to get you the soonest appointment possible.  Your flexibility is appreciated.   

HOW LONG DOES IT TAKE TO GET AN APPOINTMENT? 

WILL I NEED TO PAY ANYTHING THE DAY OF MY EXAM?

All co-pays are due at the time of the examination.  If you are a self-paying patient,  the cost of the exam is due that same day.  

  Office  315 622 1234   Fax 315 622 0018  ContactUs@ClayEyeCenter.com